Kesino Casino Terms & Conditions — Rules for Using Our Services

1. General Terms & Conditions

By accessing and using the Kesino Casino website and services, you agree to these Terms & Conditions. If you do not accept these terms, please discontinue use of Kesino Casino's services.

1.1 Applicability

These Terms & Conditions apply to all users and players of Kesino Casino who access our services via the website, mobile app, or any other platform. Kesino Casino is open to players from Bangladesh and various other countries; however, compliance with local laws is solely the player's responsibility.

1.2 Age Restriction

You must be 18 years of age or older to register and play at Kesino Casino. We do not permit minors to participate, and we reserve the right to verify age at any time. Any account opened by or on behalf of a minor will be suspended immediately and all winnings will be voided.

2. Account Registration & Verification

To play at Kesino Casino, you need to create an account. All information provided during registration must be accurate, complete, and up to date.

2.1 Account Creation

• Each person may register only one account. Creating multiple accounts is strictly prohibited.
• During registration, you will need to provide your full name, date of birth, address, phone number, and email address.
• Keeping your login credentials (username and password) confidential is your responsibility. Do not share them with anyone.
• If you suspect someone else is accessing your account, notify the Kesino Casino support team immediately.

2.2 KYC (Know Your Customer) Verification

Kesino Casino reserves the right to verify your identity, particularly at the time of your first withdrawal. The following documents may be requested for verification:

• National ID card or passport (photo ID)
• Proof of address (utility bill or bank statement)
• Payment method proof (bank card or mobile banking screenshot)

Withdrawals will not be processed until verification is complete. All documents are encrypted and securely stored.

3. Deposits & Withdrawals

Kesino Casino supports a range of payment methods, including mobile banking, bank cards, and e-wallets. All transactions are secure and encrypted.

3.1 Deposit

• Minimum deposit is BDT 500. No maximum limit applies.
• Deposits are processed instantly and are typically credited to your account within 2 minutes.
• You may only use payment methods registered in your own name. Third-party payments are not accepted.
• Kesino Casino does not charge any fees for deposits; however, your payment provider may apply their own charges.

3.2 Withdrawals

• Minimum withdrawal is BDT 1,000. Maximum daily withdrawal is BDT 500,000.
• Withdrawal requests are typically processed within 15 minutes to 24 hours, depending on the payment method and verification status.
• KYC verification must be completed before your first withdrawal.
• If you have an active bonus at the time of withdrawal, the bonus terms and conditions must be fulfilled first.
• Kesino Casino reserves the right to investigate suspicious activity or bonus abuse.

4. Bonuses & Promotions

Kesino Casino regularly offers welcome bonuses, deposit bonuses, free spins, and special promotions. All bonuses are subject to specific terms and conditions.

4.1 Bonus Terms

• Every bonus carries its own Wagering Requirement that must be met before a withdrawal can be made.
• The welcome bonus applies only once on your first deposit.
• Bonus abuse is strictly prohibited. Claiming bonuses through multiple accounts or through strategic betting is not allowed.
• Kesino Casino reserves the right to modify or cancel any bonus at any time.
• Read the Terms and Conditions of each promotion before claiming a bonus.

4.2 Bonus Cancellation

To cancel an active bonus, contact the Kesino Casino support team. Please note that cancelling a bonus will forfeit both the bonus funds and any winnings generated from them. Only your original deposit balance will be retained.

5. Game Rules & Fairness

Kesino Casino is committed to ensuring fairness and transparency across all games. All our games are RNG (Random Number Generator) certified and undergo regular third-party audits.

5.1 Game Fairness

• All slots, table games, and Live Casino games comply with international gaming standards.
• The RTP (Return to Player) for every game is publicly disclosed, and Kesino Casino has no ability to alter it.
• Live Casino games are streamed directly from the studio — no manipulation involved.

5.2 Dispute Resolution

If you have any questions or complaints about a game result, contact the Kesino Casino support team immediately. We take every complaint seriously and respond within 48 hours. Where necessary, the game provider will also be contacted.

6. Prohibited Activities

Kesino Casino strictly prohibits the following activities. Violations may result in account suspension or permanent termination, and all funds will be forfeited.

7. Liability & Risk

Online gaming and betting carry inherent risks. Kesino Casino encourages players to game responsibly and makes the following points clear:

7.1 Player Responsibilities

• Only play with your own money. Do not gamble with borrowed or loaned funds.
• Never bet money you cannot afford to lose.
• Set your own deposit limits and stick to them.
• If gaming becomes a problem, use Kesino Casino's responsible gaming tools or seek professional help.

7.2 Kesino Casino's Liability

Kesino Casino makes every effort to keep the platform secure and fully operational; however, we are not liable for the following:

• Game disconnection due to internet outage or technical issues.
• Delays or failures on the part of third-party payment providers.
• Issues with the player's device, browser, or software.
• Players bear personal legal liability for any violation of local laws.

8. Account Suspension & Termination

Both Kesino Casino and the player have the right to close an account, subject to specific conditions.

8.1 Cancellation by Player

You may close your account at any time by contacting the Kesino Casino support team. Before doing so, please ensure that:

• All pending withdrawals have been processed.
• No active bonuses remain, or all bonuses have been cancelled.
• Your balance is zero or has been fully withdrawn.

8.2 Suspension/Termination by Kesino Casino

Kesino Casino may suspend or permanently close an account under the following circumstances:

• Breach of Terms & Conditions.
• Detection of multiple accounts, bonus abuse, or fraudulent activity.
• Failure to pass KYC verification or submission of fraudulent documents.
• If you are a minor or a resident of a restricted country.
• Extended inactivity of more than 6 months.

9. Intellectual Property

The website, logo, graphics, content, and software of Kesino Casino are the intellectual property of Kesino Casino and its partners. Users are not permitted to do any of the following:

• Copying, modifying, or republishing any content, logo, or design belonging to Kesino Casino.
• Reverse engineering or decompiling the website's software.
• Using the Kesino Casino brand for commercial purposes.

Violations will be subject to legal action.

10. Changes & Updates

Kesino Casino reserves the right to update or modify these Terms & Conditions at any time. All changes will be published on this page and the "Last Updated" date will be revised accordingly.

Players will be notified of significant changes via email or on-site notification. Continued use of Kesino Casino after any changes have been made constitutes acceptance of the updated Terms & Conditions. If you do not agree, please stop using the service and contact us to close your account.